Login

Login Guide

Overview

This guide will help you log into your Sila TrueTrends account and troubleshoot common login issues.

Login Process

Step 1: Access the Login Page

  1. Open your web browser
  2. Navigate to the Sila TrueTrends application URL
  3. You'll be presented with the login page

Step 2: Enter Your Credentials

  • Email Address: Use your organization domain email

Required Information

  1. Email Field

    • Enter your registered email (e.g., name@company.com)
    • Field is not case-sensitive for email

  2. Password Field

    • Enter your password exactly as created
    • Password is case-sensitive
    • Click the eye icon to show/hide password (if available)

Login Credentials Form

Step 3: Optional Settings

Remember Me

  • Check the "Remember me" checkbox to stay logged in
  • This keeps you logged in for up to 30 days
  • Don't use on shared or public computers
  • You can still be logged out due to inactivity

Step 4: Sign In

  1. Click the "Sign in" button
  2. A loading spinner will appear during authentication
  3. Upon successful login, you'll be redirected to the main application

Login Troubleshooting

Invalid Credentials

Error: "Failed to login. Please check your credentials and try again."

Solutions:

  1. Verify you're using the correct email
  2. Check for typos in your email
  3. Ensure CAPS LOCK is off
  4. Use "Forgot password?" if you can't remember your password

Account Locked

Error: "Account temporarily locked due to multiple failed attempts"

Solutions:

  1. Wait 30 minutes before trying again
  2. Use "Forgot password?" to reset your password
  3. Contact support if the issue persists

Password Issues

Forgot Password

  1. Click the "Forgot password?" link on the login page
  2. Enter your registered email address
  3. Check your email for reset instructions
  4. Follow the link in the email (expires in 24 hours)
  5. Create a new password following the requirements
  6. Log in with your new password

Password Recently Changed

  • If you recently changed your password, ensure you're using the new one
  • Clear your browser's saved passwords if they're auto-filling the old one

Browser Issues

Cookies Disabled

Problem: "Please enable cookies to continue"

Solution:

  1. Enable cookies in your browser settings
  2. Add Sila TrueTrends to your trusted sites
  3. Clear existing cookies and try again

Browser Compatibility

Supported Browsers:

  • Chrome (version 90+)
  • Firefox (version 88+)
  • Safari (version 14+)
  • Edge (version 90+)

If using an older browser:

  1. Update to the latest version
  2. Try a different supported browser
  3. Clear browser cache and cookies

Network Issues

Connection Problems

Error: "Network error. Please check your connection."

Solutions:

  1. Check your internet connection
  2. Try refreshing the page
  3. Disable VPN if using one
  4. Check if firewall is blocking the site
  5. Try accessing from a different network

After Successful Login

Landing Page

After login, you'll arrive at:

  • The main chat interface welcome page.

Landing Page After Login

Session Management

Session Duration

  • Active sessions last 8 hours
  • Inactive sessions timeout after 30 minutes
  • "Remember me" extends session to 30 days

Multiple Devices

  • You can be logged in on multiple devices
  • Each device maintains its own session
  • Logging out on one device doesn't affect others

Security Best Practices

Protect Your Account

  1. Never share your login credentials
  2. Use a strong, unique password
  3. Log out when using shared computers
  4. Keep your email address updated

Suspicious Activity

If you notice:

  • Unrecognized login attempts
  • Changes you didn't make
  • Suspicious account activity

Take Action:

  1. Change your password immediately
  2. Review your account settings
  3. Contact support to report the issue

Quick Tips

Save Time Logging In

  • Use the "Remember me" feature on personal devices
  • Save your email (not password) in browser
  • Consider using a password manager
  • Keep your email handy

Mobile Login

  • The login page is mobile-responsive
  • Use the same credentials as desktop
  • Consider saving the site to your home screen
  • Enable biometric login if available on your device

Need Help?

Can't Access Your Account?

  1. Try password reset first
  2. Check if your account email is correct
  3. Contact support with your registration email
  4. Provide any error messages you're seeing

Contact Support

  • Email: info@silainsights.com
  • Include your email (never send passwords)

Frequently Asked Questions

Q: Can I change my login email? A: Yes, you can update your email in account settings after logging in.

Q: Why do I keep getting logged out? A: This could be due to inactivity, browser settings, or security policies. Try using "Remember me."

Q: Can I have multiple accounts? A: Each email address can only be associated with one account.

Q: Is there a mobile app? A: Currently, Sila TrueTrends is web-based and works on mobile browsers.

TrueTrends Help Center - Documentation & Support