Troubleshooting

Find solutions to common issues and get help when things aren't working as expected.

Available Resources

Common Issues

Quick fixes for frequent problems

Comprehensive guide covering:

Login and authentication problems
Data loading issues
Search and filter problems
Export and download errors
Performance optimization

Quick Solutions

Can't Log In?

Check your email and password
Clear browser cache and cookies
Try password reset
Disable browser extensions
Use a different browser

Data Not Loading?

Check internet connection
Refresh the page (Ctrl+F5)
Clear browser cache
Check service status
Try incognito/private mode

Search Not Working?

Verify search syntax
Check filter settings
Clear search filters
Try simpler keywords
Check date ranges

Export Issues?

Check file size limits
Verify export permissions
Try different format
Reduce data range
Check popup blocker

Platform-Specific Issues

Dashboard Problems

Widgets not displaying correctly:

Reset dashboard layout
Clear browser cache
Check screen resolution
Update browser
Disable ad blockers

Trend Analysis Issues

Incorrect or missing data:

Verify date range
Check filter settings
Refresh data source
Clear cached results
Contact support

Chat Feature Problems

AI not responding:

Check connection status
Clear conversation history
Try rephrasing question
Reduce query complexity
Report persistent issues

Performance Optimization

Slow Loading Times

Improve platform performance:

Use a modern browser (Chrome, Firefox, Edge)
Close unnecessary tabs
Clear browser cache regularly
Disable unused extensions
Check internet speed

Mobile Issues

For mobile device problems:

Update your browser app
Clear app cache
Check device storage
Use desktop mode if needed
Download mobile app (if available)

Browser Compatibility

Supported Browsers

Best experience guaranteed:

Chrome 90+
Firefox 88+
Safari 14+
Edge 90+

Known Issues

Browser-specific problems:

Safari: Video playback issues
Firefox: Some animation glitches
Edge: Occasional cache problems
Chrome: Extension conflicts

Error Messages

Common Error Codes

What they mean and how to fix:

Error 400 - Bad Request

Check your input data
Verify API parameters
Review request format

Error 401 - Unauthorized

Log in again
Check permissions
Verify API key

Error 403 - Forbidden

Check subscription level
Verify access rights
Contact admin

Error 404 - Not Found

Check the URL
Verify resource exists
Update bookmarks

Error 500 - Server Error

Wait and retry
Check status page
Contact support

Data Issues

Missing Trends

When trends aren't appearing:

Check date range settings
Verify domain filters
Refresh data cache
Check data sources
Report missing data

Incorrect Metrics

For data accuracy issues:

Verify calculation period
Check filter settings
Compare with raw data
Report discrepancies
Request data audit

Account Problems

Subscription Issues

Verify payment method
Check subscription status
Update billing info
Contact billing support
Review plan limits

Permission Errors

Check user role
Verify team settings
Request access
Contact administrator
Review permissions

Getting Additional Help

Self-Service Resources

Search FAQ for answers
Review documentation
Check system status
Join community forum
Watch tutorial videos

Contact Support

When self-service doesn't help:

Email: info@silainsights.com
Live chat: Available 9am-5pm GST
Phone: +971 4 355 3656
Support ticket: Submit here

Information to Provide

Help us help you faster:

Account email
Error messages (screenshots)
Steps to reproduce
Browser and version
Time of occurrence

Preventive Measures

Best Practices

Avoid issues before they occur:

Keep browser updated
Clear cache regularly
Use stable internet
Follow platform limits
Back up important data

Regular Maintenance

Review account settings monthly
Update security settings
Clean up old searches
Archive unused reports
Optimize dashboard layout

Emergency Contacts

For urgent issues:

Critical bugs: info@silainsights.com
Security issues: info@silainsights.com
Data loss: info@silainsights.com
Account locked: info@silainsights.com

Feedback

Help us improve:

Report bugs through support
Suggest improvements
Share your experience
Join beta testing
Participate in surveys